Also refer to the MCom + MIB Student Guide

Description

This unit has been designed for students who are interested in gaining a broader understanding of performance measurement and management systems used in organisations to achieve organisational objectives successfully. The unit critically examines performance and management systems as systems that generate and use financial and non-financial information for planning, control and decision making purposes, and provides a systematic and critical analysis of the relevant issues.

Topics

• Organisational tensions to be managed and systems for performance measurement and control
• Basics for successful strategy
• Using information for performance measurement and control
• Decentralization and managing through profit centres
• Managing investment centre performance
• Using the Balanced Scorecard to measure performance
• Measuring customer, internal business processes and employee performance
• Diagnostic and interactive controls to achieve goals
• Performance goals, incentives and executive compensation
• Ethical issues in measuring and rewarding performance
• Identifying and managing strategic risks